Shipping Policy

At HUMBER & ASPEN, we work with our fulfillment network to process and deliver orders to customers across multiple international destinations.

Shipping Options

Depending on your destination and the options available at checkout, we offer Economy and Express delivery services.

NORTH AMERICA

• Economy Shipping – Estimated delivery: 17 to 25 business days
• Express Shipping (Priority) – Estimated delivery: 11 to 17 business days

EUROPE

• Economy Shipping – Estimated delivery: 19 to 25 business days
• Express Shipping (Priority) – Estimated delivery: 13 to 19 business days

OCEANIA

• Economy Shipping – Estimated delivery: 19 to 27 business days
• Express Shipping (Priority) – Estimated delivery: 15 to 19 business days

Shipping Protection

Available shipping methods include Shipping Protection covering qualifying cases of loss, theft, or damage while the package is in transit.

If your shipment is lost, significantly delayed, or arrives damaged, please contact us at support@humberandaspen.ca within 7 days of the expected delivery date so our team can review the situation and assist with a claim when applicable.

Delivery Times and Shipping Costs

Estimated delivery times may vary according to the destination country and selected shipping method. The available delivery options and final shipping charges will be shown at checkout based on the customer's delivery location.

Order Processing

Orders are generally prepared and processed within 1–5 business days before being dispatched.

Processing time is separate from the estimated shipping time displayed for each delivery method.

Order Tracking

Tracking information is provided after an order has been dispatched. Once issued, tracking details may require up to 72 business hours to become fully available or display updated information within the carrier's tracking system.

Delivery estimates may be affected by circumstances outside our direct control, including customs procedures, weather conditions, transportation disruptions, holidays, or delays involving local delivery carriers.

Delivery Responsibility

Customers are responsible for providing complete and accurate delivery information when placing an order.

Once the shipping carrier confirms an order as “Delivered,” HUMBER & ASPEN cannot assume responsibility for packages that are subsequently stolen or misplaced. We strongly recommend providing a secure and accessible delivery address at checkout.

Contact

If you have questions regarding shipping, tracking, or the delivery of your order, please contact us at support@humberandaspen.ca.