Return & Refund Policy

At HUMBER & ASPEN, we want every customer to feel confident with their purchase. If something is not right with your order or you decide that the product is not suitable for you, our team is available to assist you through a clear and straightforward return process.

1. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incorrect, or otherwise not in the expected condition, please contact us so we can resolve the issue as quickly as possible.

Depending on the circumstances, you may choose between the following options:

• Option 1: Keep the Product + Full Store Credit
  For a faster and more convenient resolution, you may keep the product and receive store credit equivalent to the full purchase price. The credit may be used toward another product in our store or toward placing a new order, without requiring you to return the original item.
• Option 2: Replacement or Full Refund
  If you prefer, we may arrange a replacement with the same product or issue a full refund to your original payment method. When a return is required, our customer support team will provide the necessary instructions.

To request assistance, contact us at support@humberandaspen.ca and include your order number along with clear photos or a video showing the issue.

2. Change of Mind Returns

You may request a standard return within 14 calendar days from the date your order is marked as delivered.

Conditions for Standard Returns

To qualify for a standard return:

• The product must be unused, unworn and in the same condition in which it was received.
• The product must be returned in its original packaging, including all accessories, labels and tags when applicable.
• You must provide your order number or another valid proof of purchase.

3. How to Request a Return

1. Contact Us First:
   Send an email to support@humberandaspen.ca with your order number and the reason for your return request.
2. Wait for Return Approval:
   Our support team will review your request and provide the appropriate return instructions. Returns sent without prior authorization from our team may not be accepted or eligible for a refund.
3. Return Shipping Instructions:
   If a physical return is required, the appropriate return instructions and destination will be provided to you by email after your request has been reviewed and approved.

4. Sale and Promotional Items

Products purchased during promotional campaigns, discounted bundles, special offers or sale events may be subject to specific conditions regarding change-of-mind returns.

These conditions do not affect any rights that may apply to defective, damaged or incorrectly supplied products. If a promotional item arrives with a qualifying issue, the resolution options described in Section 1 remain available.

5. Refund Processing

Once a returned product is received and inspected, we will notify you by email regarding the status of your refund request.

If your refund is approved, it will be processed and credited back to your original payment method within 10 business days.

Please note that your bank, card issuer or payment provider may require additional processing time before the refunded amount appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at support@humberandaspen.ca.

6. Prevention of Return Abuse

We reserve the right to review return activity in order to protect our customers and business against fraudulent or abusive practices.

Repeated or excessive returns, false claims, manipulated evidence, or products returned with clear signs of use that are inconsistent with the stated reason for return may result in future purchase restrictions and, when appropriate, further action.

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If you have any questions regarding returns, replacements or refunds, please contact us at support@humberandaspen.ca.